During Your Stay

1. Tea & Coffee Facility

Enjoy added convenience with a kettle provided in your room, complete with a welcome pack of supplies.

2. Do Not Disturb

If you do not wish to be disturbed, please indicate this by hanging the “Still Relaxing” sign on the outside door. If you do not wish to be disturbed by incoming telephone calls, please inform Reception who will block your line accordingly. Please note that while you have a sign on your door, your room will not be serviced.

Please be advised that for your safety and security, should a “Still Relaxing” sign remain outside for more than 24 hours, our Duty Manager will telephone the room to check in with you. Should they be unable to reach you or anyone in your room, they will enter the room with a witness.

3. Electrical Voltage

This hotel's charging points adhere to the South African standard voltage of 220V.

4. Extra Services

For additional housekeeping services or supplies, please contact reception.

5. Laundry and Dry Cleaning Services

Complimentary laundry service is available for apartment occupants on Mondays, Wednesdays, and Fridays. Please inform the housekeeper of any special laundry requirements.

Studio Apartments and Standard Room guests can find a laundry bag and slip in the closet, where you can place your laundry and leave it in the room for housekeeping. Additional charges may apply.

6. Lost Property

All lost and found items are sent to Housekeeping for safekeeping.

7. Pets

Please note that pets, except for guide dogs, are not allowed on the premises in compliance with local health regulations.

8. Room Cleaning

Rooms are serviced every day of the week. If you don't need any service, please hang the "Still Relaxing" sign on your door.

9. Water

The tap water is safe for consumption. Additionally, you will receive two complimentary bottles of still water daily.

10. Temperature Control

Air conditioning is installed in all our apartments. The temperature controls are attached to the walls of the bedrooms and the walls in the living area.

To use the air-conditioning, switch the power button on, and choose the desired temperature by pushing the arrow either up or down. Please turn the air-conditioning off when not required or when leaving the apartment.

11. Room Amenities

Smart LED Television with DSTV & Netflix
King-size bed
Complimentary Uncapped high-speed Wi-Fi
International plug points & USB points
Electronic laptop safe
Individually controlled air conditioning and heating
Tea and coffee-making facilities
Hairdryer
Luxury guest amenities
Work desk

12. Room Keys

Each guest is assigned one key card. If you misplace it or need additional keys, please contact Reception for assistance.

13. Maintenance

For room or facility upkeep, please dial 9 for reception and ask to be transferred to the maintenance team.

14. Kids Services and Facilities

For information about kids' services and facilities, including holiday programs, please contact Reception.

Don’t be shy… Talk to us!

If you’re unsure about anything or need a little bit more information, reach us below.

Dial 9 for the front desk

Email: melrose@thecapital.co.za

Tel: +27 (0) 10 601 2000

The Capital Hotels & Apartments