Front Desk


1. Reach Reception

Our Reception is available 24/7, ensuring we are always open for business and dedicated to making your stay as comfortable as possible.



2. Upgrade Options

Room upgrades are available and can be arranged through our reception.


Our bedrooms are located on six floors, all providing different features.


The sixth floor provides magnificent views. Please speak to reception regarding additional room features. All rooms are allocated according to availability.


explore the options here!


*No smoking is allowed in the rooms or corridors, a fine will be enforced if caught smoking.

3. Hotel Reservations or Extended Stays

For any upcoming reservations, reach out to our reservations team.


Contemplating an extension of your stay? Our Reception is here to help.



4. Check out Time

Check-out time is at 10:00


For a later check-out time, arrangements can be made with the front desk team.


5. Help us serve you better

Keep an eye out for our guest survey, which will be sent to your inbox and through WhatsApp.



6. Your Luggage

Contact Reception for porterage and temporary storage of luggage.


7. Parking

Parking is situated on basement level B1.

Upon check-in, you will receive an access key for both your room and our parking area.



Don’t be shy… Talk to us!
If you’re unsure about anything or need a little bit more information, reach us below.
Dial 9 for the front desk
Email: menlyn@thecapital.co.za
Tel: +27 (0) 12 942 5000
Follow us on Social Media
Terms of Use | Privacy Policy
All Rights Reserved
The Capital Hotels & Apartments