Front Desk


1. Reach Reception

Our Reception is available 24/7, ensuring we are always open for business and dedicated to making your stay as comfortable as possible.



2. Upgrade Options

Room upgrades are available and can be arranged through our reception.


Our bedrooms are spread across 16 floors, all providing different features.


The sixteenth floor provides magnificent views. Please speak to reception regarding additional room features. All rooms are allocated according to availability.


Explore the option here!


*No smoking is allowed in the rooms or corridors, a fine will be enforced if caught smoking.



3. Hotel Reservations or Extended Stays

For any upcoming reservations, reach out to our reservations team.


Contemplating an extension of your stay? Our Reception is here to help.

4. Check out Time

Check-out time is at 10:00


For a later check-out time, arrangements can be made with the front desk team.


5. Help us serve you better

Keep an eye out for our guest survey, which will be sent to your inbox and through WhatsApp.



6. Your Luggage

Contact Reception for assistance with your luggage.


Hotel parking is located on the B1 parking level.


Upon check-in, you will receive an access key for both your room and our parking area.

7. Parking
Don’t be shy… Talk to us!
If you’re unsure about anything or need a little bit more information, reach us below.
Dial 9 for the front desk
Email: trilogy@thecapital.co.za
Tel: +27 (0) 12 944 9000
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