Front Desk


1. Reach Reception

Our Reception is available 24/7, ensuring we are always open for business and dedicated to making your stay as comfortable as possible.



2. Upgrade Options

Room upgrades are available and can be arranged through our reception.


Our rooms are spread across 4 floors. All floors provide magnificent rooms with their own identity.


For additional room features or any questions, feel free to drop by Reception. Rooms are assigned based on availability.


Explore the options here!


*No smoking is allowed in the rooms or corridors, a fine will be enforced if caught smoking.



3. Hotel Reservations or Extended Stays

For any upcoming reservations, reach out to our reservations team.


Contemplating an extension of your stay? Our Reception is here to help.


Check-out time is at 11:00.


For a later check-out time, arrangements can be made with the front desk team. Please note that this is subject to availability and late checkout fees will apply


4. Check out Time
5. Help us serve you better

Keep an eye out for our guest survey, which will be sent to your inbox and through WhatsApp.



6. Your Luggage

Contact Reception for assistance with your luggage.


7. Parking

Parking is situated on basement levels P1 – P4.


Upon check-in, you will receive an access key for both your room and our parking area.

Don’t be shy… Talk to us!
If you’re unsure about anything or need a little bit more information, reach us below.
Dial 9 for the front desk
Email: fdm.orange@thecapital.co.za
Tel: +27 (0) 21 469 8000
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