Front Desk


1. Reach Reception

Our Reception is available 24/7, ensuring we are always open for business and dedicated to making your stay as comfortable as possible. Dial 9 to contact reception.



2. Upgrade Options

Room upgrades are available and can be arranged through our reception.


Please note the following room types available:


  • Luxury Room
  • Luxury Garden Room
  • 1 Bedroom Apartment
  • 3 Bedroom Villa
  • 2 Bedroom Penthouse
  • 2 Bedroom Presidential


Explore the options here!


*No smoking is allowed in the rooms or corridors, a fine will be enforced if caught smoking.



3. Hotel Reservations or Extended Stays

For any upcoming reservations, reach out to our reservations team.


Contemplating an extension of your stay? Our Reception is here to help.

4. Check out Time

Check-out time is at 11:00


For a later check-out time, arrangements can be made with the front desk team.


5. Help us serve you better

Keep an eye out for our guest survey, which will be sent to your inbox and through WhatsApp.



6. Your Luggage

Contact Reception for assistance with your luggage.



7. Parking

Parking is situated on basement level P1 – P6.


If you have made use of our Valet Service, kindly give us a ring 10 mins prior to you needing your wheels so we can arrange that for you.



Don’t be shy… Talk to us!
If you’re unsure about anything or need a little bit more information, reach us below.
Dial 9 for the front desk
Email: zimbali@thecapital.co.za
Tel: +27 (0) 32 538 5000
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