Front Desk


1. Reach Reception

Our Reception is available 24/7, ensuring we are always open for business and dedicated to making your stay as comfortable as possible.



2. Upgrade Options

Room upgrades are available subject to availability and can be arranged through our reception.


Our rooms are located over 5 floors, all categories providing different features.


Explore the options here


*No smoking is allowed in the rooms or corridors, a fine will be enforced if caught smoking.


Smoking is permitted on the patio of one-bedroom apartments (please keep the door closed) and on the poolside deck. Please adhere to these designated areas to maintain a pleasant environment for all guests.

3. Hotel Reservations or Extended Stays

For any upcoming reservations, reach out to our reservations team.


Contemplating an extension of your stay? Our Reception is here to help.

4. Check out Time

Check out time is 10:00. Late check out available subject to availability at a charge, please contact Reception. Kindly return your key cards to Reception on departure.



5. Help us serve you better

Keep an eye out for our guest survey, which will be sent to your inbox and through WhatsApp.



6. Your Luggage

Contact Reception for assistance with your luggage.


7. Parking

Hotel parking is located on ground floor level.

VIP Parking: Contact reception and they will assist.

Don’t be shy… Talk to us!
If you’re unsure about anything or need a little bit more information, reach us below.
Dial 9 for the front desk
Email: mbombela@thecapital.co.za
Tel: +27 (0) 13 813 9000
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The Capital Hotels & Apartments